Generic Concepts

  • Abhinav Krishna Kaiser
Chapter

Abstract

ITIL is a de facto standard for IT service management. However, service management per se is based on certain management basics that need to be well understood before I start to explain the specifics.

Keywords

Service Provider Service Management Business Unit Core Service Cell Tower 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Abhinav Krishna Kaiser 2017

Authors and Affiliations

  • Abhinav Krishna Kaiser
    • 1
  1. 1.ToongabbieAustralia

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