Generic Concepts

  • Abhinav Krishna Kaiser


ITIL is a de facto standard for IT service management. However, service management per se is based on certain management basics that need to be well understood before I start to explain the specifics.


Service Provider Service Management Business Unit Core Service Cell Tower 
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Copyright information

© Abhinav Krishna Kaiser 2017

Authors and Affiliations

  • Abhinav Krishna Kaiser
    • 1
  1. 1.ToongabbieAustralia

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