Tools and Resources

  • Martin Klubeck


Tools can be (and often are) confused with resources. I’ll use a simple delineation between the two. Tools are items that can be used to do—to actually design, create, analyze, and publish metrics. An example is Microsoft Excel.


Business Process Customer Satisfaction Information Technology Infrastructure Library Customer Satisfaction Index Metrics Program 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Martin Klubeck 2015

Authors and Affiliations

  • Martin Klubeck
    • 1
  1. 1.MIUS

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