Tools and Resources
Tools can be (and often are) confused with resources. I’ll use a simple delineation between the two. Tools are items that can be used to do—to actually design, create, analyze, and publish metrics. An example is Microsoft Excel.
KeywordsBusiness Process Customer Satisfaction Information Technology Infrastructure Library Customer Satisfaction Index Metrics Program
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
© Martin Klubeck 2015