Abstract
Over the past several decades, financial pressures and intense business competition have made business organizations and their IT departments rethink operational, employee, and financial resources by outsourcing part or all of their business processes to third-party SPOs. The percentage of outsourcing started small a few decades ago and has grown to more than 80% of all IT work being outsourced to SPOs. The more an organization outsources its IT work, the greater the management overhead of managing the SPOs (also called vendors). This arrangement can become complicated as an organization engages increasing numbers of SPOs for its IT business.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2015 Venkatesh Upadrista
About this chapter
Cite this chapter
Upadrista, V. (2015). Opting for a Single IT Service Provider. In: Managing Your Outsourced IT Services Provider. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-0802-1_11
Download citation
DOI: https://doi.org/10.1007/978-1-4842-0802-1_11
Published:
Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-0803-8
Online ISBN: 978-1-4842-0802-1
eBook Packages: Business and EconomicsBusiness and Management (R0)Apress Access Books