In the Spirit of Total Systems Intervention

Systems Modeling at Telecom (NZ)
  • John Brocklesby


Flood and Jackson’s (1991) Total Systems Intervention (TSI) is a meta-methodology that advocates the complementary use of hard, soft and critical systems methodologies. It encourages problem solvers to suspend judgement about which methodology will be used in the study pending the outcome of a creative process during which metaphors are used to illuminate issues of concern. Other factors that impinge on the question of methodology choice include the specific interests that are are being pursued by the problem solvers, and knowledge about various assumptions embodied in the different methodologies.


Human Resource Management Methodology Choice Soft System Methodology Viable System Model Strategic Planning Process 
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Copyright information

© Springer Science+Business Media New York 1995

Authors and Affiliations

  • John Brocklesby
    • 1
  1. 1.Victoria University of WellingtonWellingtonNew Zealand

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