Abstract
Investment in information systems (IS) and information technology (IT) in contemporary organisations is both widespread and substantial. There are few businesses today that can operate effectively and competitively without resorting to at least minimal reliance on IS/IT as an integral part of day to day operations. For most, investment in IS/IT now represents a significant proportion of capital and operating expenditures. Indeed, for these organisations, seeing adequate returns on their investments has now become a pressing management issue (Ward et al., 1990). Hence it can be concluded that information systems development (ISD), whether this is defined as developing computer-based systems from first principles, or tailoring off-the-shelf packages, or some variant of these two extremes, is a common, necessary and important process in most contemporary organisations.
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McKay, J., Marshall, P.H. (1995). Incorporating Individual Differences in Perspective in a Systemic Approach to Information Systems Requirements Analysis. In: Ellis, K., Gregory, A., Mears-Young, B.R., Ragsdell, G. (eds) Critical Issues in Systems Theory and Practice. Springer, Boston, MA. https://doi.org/10.1007/978-1-4757-9883-8_57
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DOI: https://doi.org/10.1007/978-1-4757-9883-8_57
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