Abstract
Our awareness of the competitive power of information systems (IS) has increased considerably over the past decade (from Ives & Learmonth, 1984, to Venkatraman, 1994); an expensive burden if inappropriate but a key competitive lever if appropriately used and exploited. The pattern of IS resource allocations (the IS strategy) represents expensive IS actions and, potentially even more expensive, the exclusion of IS actions. Since IS may enhance or detract from the competitive health of the organisation there has emerged a focus on planning the systems strategy (Ward, 1988; Earl, 1989; Galliers, 1991; Silk, 1991; Ciborra & Jelassi, 1994). This paper forms part of the literature on how to predict the competitive health impact of IS and so manage the competitive risks inherent in IS use (Vitale, 1986; Kemerer & Sosa, 1991; Economist, 1992; Computer Weekly, 1994; Kettinger et al, 1994).
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Robson, W. (1995). The Sixth Step. In: Ellis, K., Gregory, A., Mears-Young, B.R., Ragsdell, G. (eds) Critical Issues in Systems Theory and Practice. Springer, Boston, MA. https://doi.org/10.1007/978-1-4757-9883-8_51
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DOI: https://doi.org/10.1007/978-1-4757-9883-8_51
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