Communication in Decision Support
The complexity usually embedded with understanding organisations and their decision making processes, necessitates a theoretical framework where knowledge can be represented and communicated. It is the systems thinking approach as a way of intervening to improve problem situations, which is equipped to embark itself in this trans-disciplinary type of study. This paper is enshrined upon communication as the basic pre-requisite in dealing with decision problems in organisational contexts. Getting people together to negotiate their differences, in a problem context, necessitates the existence of a facilitator equipped with his or her skills and qualifications, to influence the situation and to understand the initial problem language or the access language depending on the context of the problem. Understanding of such a language may facilitate developing an extended language which may contribute and enhance the problem solution. This paper is meant to contribute to the paradigm shift in the process of support needed and the potential role of the computer. It is also meant to emphasize the possibility of embedding a computer based-system in this negotiation process, to facilitate an extended language and to increase the communicative competence between the participants.
KeywordsDecision Support System Negotiation Process Communicative Competence Extended Language Management Support System
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