Survey Data as a Catalyst for Employee Empowerment and Organizational Effectiveness
The employee attitude and opinion survey has been around business and industry for a long time. For well over fifty years since World War II, the survey process has been tried by most companies on at least one occasion. The focus has been on morale — to identify the things that are causing people to be dissatisfied and to try to smooth out the low spots.
KeywordsCustomer Satisfaction Organizational Effectiveness Employee Attitude Employee Involvement Employee Satisfaction
Unable to display preview. Download preview PDF.
- Cascio, Wayne F. “Costing Human Resources: The Financial Impact of Behavior in Organizations” (Boston: Kent Publishing Company, 1982).Google Scholar
- Crosby, Philip B. Quality is Free: The AH of Making Quality Certain (New York: McGraw-Hill, 1979).Google Scholar
- Klein Bruce W. “Missed Work and Lost Hours,” May 1985. Monthly Labor Review (Nov. 1986) pp. 26-30.Google Scholar
- Management Decision Systems, Inc., Relationship Between Department Level Job Satisfaction and Absence Rates Darien, CT: MDS, Inc., (1985) (Internal Report).Google Scholar
- Management Decision Systems, Inc., Survey-Measured Intention to Leave and Subsequent Turnover Darien, CT: MDS, Inc., (1984) (Internal Report).Google Scholar
- Mercer, Michael W. “Turnover: Reducing the Costs.” Personnel, Vol. 65, No. 12, (1988) pp. 36–42.Google Scholar
- Organ, Dennis W. “A Reappraisal and Reinterpretation of the Satisfaction-Causes-Performance Hypothesis.” Academy of Management Review Vol. 2, (1977) pp. 46–53.Google Scholar