What’s All the Fuss About?
  • Robin M. Kowalski
  • Janet R. Erickson
Part of the The Springer Series in Social/Clinical Psychology book series (SSSC)


Most of us can readily recall an incident in the not too distant past in which an acquaintance droned on and on about every misfortune that had befallen him or her that day. This person seemed to expect us to react supportively and empathically and to feel privileged that he or she had selected us as a listener. However, each time that we offered advice for how to deal with the problem, we were readily dismissed with “Yes, but....” As the listener in this scenario, we are quick to label this person a complainer and often make every effort to avoid subsequent interactions with him or her.


Negative Affect Consumer Research Impression Management Ulterior Motive Interpersonal Goal 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media New York 1997

Authors and Affiliations

  • Robin M. Kowalski
    • 1
  • Janet R. Erickson
    • 1
  1. 1.Department of PsychologyWestern Carolina UniversityCullowheeUSA

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