The user and quality

  • Knut Holt
Chapter

Abstract

In a market oriented company one strives to attain customer satisfaction with products that satisfy at affordable prices the needs of the users. This requires a system that assures a proper quality level and close cooperation between marketers and engineers. A valuable tool in this context is quality function deployment. However, many companies do not leave the problem to experts only, but attempt to motivate the whole organization to participate in a total quality effort. In order to succeed with the quality drive, a high class quality management is needed.

Keywords

Customer Satisfaction Product Innovation Quality Function Deployment Total Quality Middle Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media Dordrecht 2002

Authors and Affiliations

  • Knut Holt
    • 1
  1. 1.TrondheimNorway

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