Skip to main content
SpringerLink
Log in

Experiences in Using a Web-Based GDSS to Coordinate Distributed Group Decision-Making Processes

  • Conference paper
Constructing the Infrastructure for the Knowledge Economy

  • 270 Accesses

Abstract

As modern organizations shift from vertical hierarchy to networked structure, distributed group decision-making becomes more prevalent. Distributed mode has the potential to not only reduce the costs of meetings but also improve the outcomes of group decision-making processes. However, as the group decision-making process takes place more asynchronously in time and dispersedly in proximity, coordination of group activities becomes more critical to the success of the process.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Boland, R. J., Maheshwarl, A. K., Te’enl, D., Schwartz, D. G., and Tenkasi, R. V., 1992, Sharing perspectives in distributed decision making, in: Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW 92), The ACM, pp. 306–313.

    Google Scholar 

  • Burke, K., Aytes, K., Chidambaram, L., and Johnson, J.J., 1999, A study of partially distributed work groups: The impact of media, location, and time on perceptions and performance, Small Group Research,30: 453.

    Article  Google Scholar 

  • Burke, K., and Chidambaram, L., 1999, How much bandwidth is enough? A longitudinal examination of media characteristics and group outcomes, MIS Quarterly,23: 557.

    Google Scholar 

  • Cao, P. P., Burstein, F. V., and San Pedro, J., 2003, Coordinating distributed group multiple criteria decision-making processes: Preliminary results from a laboratory experiment, Proceedings of the Seventh International Conference of the International Society for Decision Support Systems (ISDSS’03), Poland.

    Google Scholar 

  • Carlson, P., and Davis, G. B., 1998, An investigation of media selection among directors and managers: From “self” to “other” orientation, MIS Quarterly, 22: 335.

    Article  Google Scholar 

  • Cass, K., Heintz, T. J., and Kaiser, K. M., 1992, An investigation of satisfaction when using a voice-synchronous GDSS in dispersed meetings, Information & Management, 23: 173.

    Article  Google Scholar 

  • Chidambaram, L., and Jones, B., 1993, Impact of communication medium and computer support on group perceptions and performance: A comparison of face-to-face and dispersed meetings, MIS Quarterly, 17: 465.

    Article  Google Scholar 

  • Cockburn, A., and Greenberg, S., 1993, Making contact: Getting the group communicating with groupware, in: Proceedings of the Conference on Organizational Computing Systems (COOCS’93), The ACM, pp. 3141.

    Google Scholar 

  • Daft, R. L., and Lengel, R. H., 1986, Organizational information requirements, media richness and structural design, Management Science, 32: 554.

    Article  Google Scholar 

  • Dennis, A. R., Valacich, J. S., Speier, C., and Moms, M. G., 1998, Beyond media richness: An empirical test of media synchronicity theory, in: Proceedings of the 31st Annual Hawaii International Conference on System Sciences, IEEE, pp. 48–57.

    Google Scholar 

  • Dennis, A. R., and Valacich, J. S., 1999, Rethinking media richness: Towards a theory of media synchronicity, in: Proceedings of the 32nd Annual Hawaii International Conference on System Sciences,IEEE.

    Google Scholar 

  • DeSanctis, G., and Gallupe, R. B., 1987, A foundation for the study of group decision support systems, Management Science,33: 589.

    Google Scholar 

  • Frey, L. R., 1996, Remembering and “re-membering”: A history of theory and research on communication and group decision making, in: Communication and Group Decision Making, R. Y. Hirokawa and M. S. Poole eds., Sage, Thousand Oaks, CA, pp. 19–51.

    Google Scholar 

  • George, J. F., and Carlson, J. R., 1999, Group support systems and deceptive communication, in: Proceedings of the 32nd Annual Hawaii International Conference on System Sciences, IEEE, CD ROM.

    Google Scholar 

  • Hiltz, S. R., Dufner, D., Holmes, M., and Poole, S., 1991, Distributed group support systems: Social dynamics and design dilemmas, Journal of Organizational Computing, 2: 135.

    Article  Google Scholar 

  • Hoffer, J. A., and Valacich, J. S., 1993, Group memory in group support systems: A foundation for design, in Group Support Systems: New Perspective, L. M. Jessup and J. S. Valacich eds., Macmillan, New York, pp. 214–229.

    Google Scholar 

  • Hollingshead, A. B., McGrath, J. E., and O’Connor, K. M., 1993, Group task performance and communication technology: A longitudinal study of computer-mediated versus face-to-face work groups, Small Group Research, 24: 307.

    Article  Google Scholar 

  • Horton, M., and Biolsi, K., 1993–94, Coordination challenges in a computer-supported meeting environment, Journal of Management Information Systems, 10: 7.

    Google Scholar 

  • Johnson, J. J., 1999, A field study of partially distributed group support, in: Proceedings of the 32nd Annual Hawaii International Conference on System Sciences, IEEE, CD ROM.

    Google Scholar 

  • McGrath, J. E., and Hollingshead, A. B., 1993, Putting the “group” back in group support systems: Some theoretical issues about dynamic processes in groups with technological enhancements, in: Group Support Systems: New Perspective, L. M. Jessup and J. S. Valacich eds., Macmillan, New York, pp. 78–96.

    Google Scholar 

  • Mennecke, B. E., Valacich, J. S., and Wheeler, B. C., 2000, The effects of media and task on user performance: A test of the task-media fit hypothesis, Group Decision and Negotiation, 9: 507.

    Article  Google Scholar 

  • Murthy, U. S., and Kerr, D. S., 2000, Task/technology fit and the effectiveness of group support systems: Evidence in the context of tasks requiring domain specific knowledge, in: Proceedings of the 33rd Annual Hawaii International Conference on System Sciences, IEEE, CD ROM.

    Google Scholar 

  • Nunamaker, J. F., Dennis, A. R., Valacich, J. S., Vogel, D. R., and George, J. F, 1993, Group support systems research: Experience from the lab and field, in Group Support Systems: New Perspective, L. M. Jessup and J. S. Valacich eds., Macmillan, New York, pp. 125–145.

    Google Scholar 

  • Ocker, R., Hiltz, S. R., Turoff, M., and Fjermestad, J., 1995–1996, The effects of distributed group support and process structuring on software requirements development teams: Results on creativity and quality, Journal of Management Information Systems, 12: 127.

    Google Scholar 

  • Olson, J., and Teasley, S., 1996, Groupware in the wild: Lessons learned from a year of virtual collocation, in: Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW’96), The ACM, pp. 419–427.

    Google Scholar 

  • Pervan, G. P., 1998, A review of research of group support systems: Leaders, approaches and directions, Decision Support Systems, 23: 149.

    Article  Google Scholar 

  • Rana, A. R., Turoff, M., and Hiltz, S. R., 1997, Task and technology interaction (TTI): A theory of technological support for group tasks, in: Proceedings of the 30th Annual Hawaii International Conference of System Sciences, IEEE, pp 66–75.

    Google Scholar 

  • Schmidt, K., and Simone, C., 1996, Coordination mechanisms: Towards a conceptual foundation of CSCW system design, Computer Supported Cooperative Work, 5: 155.

    Article  Google Scholar 

  • Shirani, A. I., Tafti, M. H. A., and Affisco, J. F., 1999, Task and technology fit: A comparison of two technologies for synchronous and asynchronous group communication, Information & Management, 36: 139.

    Article  Google Scholar 

  • Straus, S. G., and McGrath, J. E., 1994, Does the medium matter? the interaction of task type and technology on group performance and member reactions, Journal of Applied Psychology, 79: 87.

    Article  Google Scholar 

  • Suh, K. S., 1999, Impact of communication medium on task performance and satisfaction: An examination of media-richness theory, Information & Management, 35: 295.

    Article  Google Scholar 

  • Yoon, K. P., and Hwang, C.-L., 1995, Multicriteria Attribute Decision Making: An Introduction. Sage, Thousand Oaks, CA.

    Google Scholar 

  • Zigurs, 1., and Buckland, B. K., 1998, A theory of task/technology fit and group support systems effectiveness. MIS Quarterly, 22: 313.

    Google Scholar 

  • Zigurs, I., Buckland, B. K., Connolly, J. R., and Wilson, E. V., 1999, A task of task-technology fit theory for group support systems, DATA BASE, 30: 34.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. School of Information Management and Systems, Monash University, PO Box 197, Caulfield East, VIC, 3145, Australia

    Frada Burstein

Authors
  1. Patrick P. Cao
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Jocelyn C. San Pedro
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Frada Burstein
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Monash University, Melbourne, Australia

    Henry Linger  & Julie Fisher  & 

  2. Boise State University, Boise, Idaho, USA

    Wita Wojtkowski  & W. Gregory Wojtkowski  & 

  3. University of Maribor, Kranj, Slovenia

    Jože Zupančič

  4. Swinburne University of Technology, Melbourne, Australia

    Kitty Vigo  & Josie Arnold  & 

Rights and permissions

Reprints and permissions

Copyright information

© 2004 Springer Science+Business Media New York

About this paper

Cite this paper

Cao, P.P., San Pedro, J.C., Burstein, F. (2004). Experiences in Using a Web-Based GDSS to Coordinate Distributed Group Decision-Making Processes. In: Linger, H., et al. Constructing the Infrastructure for the Knowledge Economy. Springer, Boston, MA. https://doi.org/10.1007/978-1-4757-4852-9_46

Download citation

  • DOI: https://doi.org/10.1007/978-1-4757-4852-9_46

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-1-4419-3459-8

  • Online ISBN: 978-1-4757-4852-9

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics

Search

Navigation