A Qualitative Method for Identifying Factors that Influence User Satisfaction

  • Bernard J. Terrill
  • Andrew Flitman
Conference paper

Abstract

Understanding what influences users’ satisfaction, or otherwise, with computer systems is a topic of importance to many within the field of information systems. Research into this question has typically relied on quantitative methods; in the course of a formal research project, a new method was developed which investigates the question using qualitative techniques. The method, along with the practical and theoretical context that gives it relevance, is described in this paper. For clarity, the method will be referred to herein as MIFIUS-QI (a Method for the Identification of Factors Influencing User Satisfaction — Qualitative).

Keywords

User Satisfaction Management Information System Knowledge Management System Repertory Grid Parent Category 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media New York 2004

Authors and Affiliations

  • Bernard J. Terrill
    • 1
  • Andrew Flitman
    • 1
  1. 1.School of Business SystemsMonash UniversityMelbourneAustralia

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