E-Documents as Tools for the Humanized Management of Community Knowledge
e-Documents appear as a new media, complementing the traditional documents in recording, evolving and making available community knowledge. The process of interaction between members of the community and e-documents appears as a new and complex field that is constrained by present day design and implementation technologies. These constraints result in e-documents that become fences that drive the community members to follow unfamiliar reasoning strategies, to adopt unreliable procedures and to reach undesired goals. To dissolve the fence, the design and implementation of interactive, multimodal, hypermedia e-documents require new models and new metrics of interpretation. This paper proposes a model-based approach to the study of the expert-document interaction process and frames the phenomena that characterize this process.
KeywordsTacit Knowledge Turing Machine Enterprise Architecture Density Evaluation Community Knowledge
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