Developing and Utilizing Models of Resident Satisfaction

  • James R. Anderson
  • Sue Weidemann
Part of the Advances in Environment, Behavior and Design book series (AEBD, volume 4)


Research information has traditionally been utilized in two distinct ways: for the development of theory and as the basis for the solution of specific problems. In fields such as psychology the emphasis has been primarily on research utilization for the continual development of theory. Yet in other fields such as engineering, emphasis has been primarily on utilizing research information for the solution of specific problems.1


Theory Development Problem Solution Research Utilization Housing Site Residential Environment 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Anderson, J., Anthony, K., Weidemann, S., Bain, B., & Allen, L. (1988). Housing for physically disabled adults: User experience with alternate bathroom designs. Urbana: University of Illinois, Housing Research and Development Program.Google Scholar
  2. Anderson, J., Selby, R., & Weidemann, S. (1991). The more the merrier: Multisite evaluation of housing. Paper presented at the 22nd meeting of the conference of the Environmental Design Research Association, Oaxtepec, Mexico.Google Scholar
  3. Anderson, J., & Weidemann, S. (1979). Development of an instrument to measure residents’ perceptions of residential quality. In O. Ural (Ed.), Housing: Planning, finance, construction (Vol. 1, pp. 565–579 ). New York: Pergamon.Google Scholar
  4. Anderson, J., & Weidemann, S. ( 1979, October). Planning and monitoring change in multifamily housing: The case of North Chicago, Illinois. Urbana: Housing Research and Development Program, University of Illinois.Google Scholar
  5. Anthony, K., Weidemann, S., & Chin, Y. (1990). Housing perceptions of low-income single parents. Environment and Behavior, 22, 147–182.CrossRefGoogle Scholar
  6. Butterfield, D. (1984). Design guidelines for exterior spaces of group homes. Urbana: University of Illinois, Housing Research and Development Program.Google Scholar
  7. Campbell, A., Converse, P., & Rodgers, W. (1976). The quality of American life. New York: Russell Sage Foundation.Google Scholar
  8. Campbell, D. T., & Stanley, J. (1963). Experimental and quasi-experimental designs for research. Chicago: Rand McNally.Google Scholar
  9. Cartlidge, T. (1992). A model for managing visitor experience at historic lighthouses, Apostle Island National Lakeshore. Unpublished paper, Department of Landscape Architecture, University of Minnesota.Google Scholar
  10. Chenoweth, R. (1977). The effects of territorial marking on residents of two multi family housing developments: A partial test of Newman’s theory of defensible space. Unpublished doctoral dissertation, Department of Psychology, University of Illinois.Google Scholar
  11. Chin, Y., Weidemann, S., & Anderson, J. (1991). Housing environment type and resident housing satisfaction. Journal of Korean Institute of Landscape Architecture, 19 (1, series 4), 45–59.Google Scholar
  12. Edwards, H. (1992). Reston: New town or just another suburb? Paper presented at the 34th Annual Meeting of Association of Collegiate Schools of Planning, Columbus, Ohio.Google Scholar
  13. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior. Reading, MA: Addison-Wesley.Google Scholar
  14. Francescato, G., Weidemann, S., & Anderson, J. (1987). Residential satisfaction: Its uses and limitations. In W. van Vliet (Ed.), Housing and Neighborhoods: Theoretical and empirical contributions (pp. 43–57 ). Westport, CT: Greenwood Press.Google Scholar
  15. Frencescato, G., Weidemann, S., & Anderson, J. (1990). Evaluating the built environment from the users’ point of view: An attitudinal model of residential satisfaction. In W. Preiser (Ed.), Building evaluation (pp. 181–198 ). New York: Plenum.Google Scholar
  16. Francescato, G., Weidemann, S., Anderson, J., & Chenoweth, R. (1977). Predictors of residents’ satisfaction in high-rise and low-rise housing. In D. Conway (Ed.), Human response to tall buildings (pp. 160–167 ). Stroudsburg, PA: Dowden, Hutchinson, and Ross.Google Scholar
  17. Francescato, G., Weidemann, S., Anderson, J., & Chenoweth, R. (1979). Residents’ satisfaction in HUD-assisted housing: Design and management factors. Washington, DC: U.S. Department of Housing and Urban Development, Office of Policy Development and Research.Google Scholar
  18. Galster, G. C. (1984). Housing satisfaction, improvement priorities and policy formulation. Unpublished paper, Urban Studies Program, College of Wooster, Ohio.Google Scholar
  19. Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory. Chicago: Aldine.Google Scholar
  20. Griffin, J., & Dickinson, J. (1971). New housing in a cleared area: A study of St Mary’s, Oldham (Design Bulletin 22 ). London: Department of the Environment.Google Scholar
  21. Hanan, M., & Karp, P. (1989). Customer satisfaction: How to maximize, measure, and market your company’s “ultimate product.” New York: American Management Association.Google Scholar
  22. Jensen, J., & Miklovic, N. (1986). Consumer satisfaction with physicians is high. Modern Healthcare, 16(4), 60, 63.Google Scholar
  23. Judd, C., Smith, E., & Kidder, L. (1991). Research methods in social relations ( 6th ed. ). Chicago: Holt, Rinehart and Winston.Google Scholar
  24. Kohnke, L. (1990). Designing a customer satisfaction program. Bank Marketing, 22 (7), 28–30.Google Scholar
  25. Lang, J. (1987). Creating architectural theory: The role of the behavioral sciences in environmental design. New York: Van Nostrand Reinhold.Google Scholar
  26. Lansing, J. B., & Marans, R. W. (1969). Evaluation of neighborhood quality. Journal of the American Institute of Planners, 35, 195–199.CrossRefGoogle Scholar
  27. Lindström, B., & Ahlund, O. (1986). Servicehus for pensionärer, Del 1: Bakgrund och förstudier. Lund, Sweden: Institutionen för Byggnadsfunktionslära Lunds Universitet. Rapport Rl.Google Scholar
  28. Marans, R. W. (1976). Perceived quality of residential environments: Some methodological issues. In K. H. Craiks &E. H. Zube (Eds.), Perceiving environmental quality: Research and applications (pp. 123–147 ). New York: Plenum.CrossRefGoogle Scholar
  29. Marans, R. W., & Rodgers, W. (1976). Toward an understanding of community satisfaction. In A. Hawley &V. Rock (Eds.), Metropolitan America in contemporary perspective (pp. 299–352 ). New York: Halsted.Google Scholar
  30. McGrath, J. E. (1981). Introduction/dilemmatics/some quasi-rules for making judgment calls in research. American Behavioral Scientist, 25, 127–130, 179–224.CrossRefGoogle Scholar
  31. Merton, R. K., Fiske, M., & Kendall, P. L. (1956). The focused interview. Glencoe, IL: Free Press.Google Scholar
  32. Min, B.-H. (1988). Research utilization in environment-behavior studies: A case study analysis of the interaction of utilization models, context, and success. Unpublished Ph.D. dissertation, Department of Architecture, University of Wisconsin-Milwaukee.Google Scholar
  33. Moore, G. T. (1986). Environment-behavior studies in transition: Changing emphases and orientations. Paper presented at the Ninth International Conference of the International Association for the Study of People and Their Physical Surroundings, Haifa, Israel.Google Scholar
  34. Morris, E., Crull, S., & Winter, M. (1976). Housing norms, housing satisfaction and the propensity to move. Journal of Marriage and the Family, 38, 309–320.CrossRefGoogle Scholar
  35. Rao, C., & Rosenberg, L. (1986). Consumer behavior analysis for improved dental services marketing. Health Marketing Quarterly, 3 (4), 83–96.PubMedCrossRefGoogle Scholar
  36. Rapoport, A. (1974). An approach to the construction of man—environment theory. In W. Preiser (Ed.), Environmental design research, Vol. 2: Symposia and workshops (pp. 124–135 ). Stroudsburg, PA: Dowden, Hutchinson, and Ross.Google Scholar
  37. Rose, J., Smith, J., Anderson, J., Harbour, J., Hartlage, T., Kirk, N., & Raman, D. (1990). Meeting the needs of low-income households in Springfield: A comprehensive plan for the Springfield Housing Authority and the City of Springfield. Urbana: University of Illinois, Housing Research and Development Program.Google Scholar
  38. Ross, C., Frommelt, G., Hazelwood, L., & Chang, R. (1987). The role of expectations in patient satisfaction with medical care. Journal of Health Care Marketing, 7 (4), 16–26.PubMedGoogle Scholar
  39. Runkel, P. J., & McGrath, J. E. (1972). Research on human behavior: A systematic guide to method. New York: Holt, Rinehart and Winston.Google Scholar
  40. Rutledge, A. J. (1985). A visual approach to park design. New York: Wiley.Google Scholar
  41. Schorrr, A. L. (1966). Slums and social insecurity. Washington, DC: Government Printing Office.Google Scholar
  42. Seidel, A. D. (1982). Usable EBR: What can we learn from other fields? In P. Bart, A. Chen, &G. Francescato (Eds.), EDRA 13: Knowledge for design (pp. 16–25 ). Washington, DC: Environmental Design Research Association.Google Scholar
  43. Selby, R., Westover, T., Anderson, J., & Weidemann, S. (1988). Resident satisfaction: A means to better housing. Urbana: University of Illinois, Housing Research and Development Program.Google Scholar
  44. Speare, A. (1974). Residential satisfaction as an intervening variable in residential mobility. Demographics, 11, 173–188.CrossRefGoogle Scholar
  45. Swan, J., Sawyer, J., VanMatre, J., & McGee, G. (1985). Deepening the understanding of hospital patient satisfaction: Fulfillment and equity effects. Journal of Health Care Marketing, 5 (3), 718.Google Scholar
  46. Turnbull, J., Thorne, R., Anderson, J., Weidemann, S., & Butterfield, D. (1983). An evaluation of the interaction between elderly residents and high-rise flat accommodations in Sydney, Australia. In D. Joiner, G. Brimilcombe, J. Daish, J. Gray, &D. Kemohan (Eds.), Conference on People and Physical Environment Research (pp. 367–380 ). Wellington, New Zealand: New Zealand Ministry of Works and Development.Google Scholar
  47. Weidemann, S. (1987). Section 7: Visitor survey. In Minnesota Landscape Arboretum Master Plan. Cambridge, MA: Michael Van Valkenburgh Associates.Google Scholar
  48. Weidemann, S., & Anderson, J. ( 1980, September). Using a multi-site evaluation of housing as the basis for post-occupancy evaluation. Paper presented at the annual American Psychological Association Conference, Montreal, Canada.Google Scholar
  49. Weidemann, S., & Anderson, J. (1985). A conceptual framework for residential satisfaction. In I. Altman &C. Werner (Eds.), Home environments (pp. 153–182 ). New York: Plenum.Google Scholar
  50. Weidemann, S., & Anderson, J. (1992). Issues in the analysis of post-occupancy studies. Paper presented at the 25th International Congress of Psychology, Brussels, Belgium.Google Scholar
  51. Weidemann, S., Anderson, J., Butterfield, D., & O’Donnell, P. (1982). Residents’ perceptions of satisfaction and safety: A basis for change in multifamily housing. Environment and Behavior, 14 (6), 695–724.CrossRefGoogle Scholar
  52. Weidemann, S., Anderson, J., Chin, Y., Perkins, N., Kirk, N., & Bain, B. (1988). Resident evaluation: A basis for redevelopment. Urbana: University of Illinois, Housing Research and Development Program.Google Scholar
  53. Weidemann, S., Anderson, J., & Maattala, C. (1983). Time and time again: A quasi-experimental examination of changes in resident’s satisfaction. In D. Joiner, G. Brimilcombe, J. Daish, J. Gray, &D. Kernohan (Eds.), Conference on People and Physical Environment Research (pp. 545–557 ). Wellington, New Zealand: New Zealand Ministry of Works and Development.Google Scholar
  54. Weidemann, S., & Tappe, A. (1986). Robert Taylor homes: Community and resident involvement. Urbana: University of Illinois, Housing Research and Development Program.Google Scholar
  55. Weiss, S., Burby, R., Kaiser, E., Donnelly, T., & Zehner, R. (1973). New community development: A national study for environmental preferences and the quality of life. Chapel Hill, NC: Institute for Research in Social Science.Google Scholar
  56. Wilton, P., & Nicosia, I. (1986). Emerging paradigms for the study of consumer satisfaction. European Research, 14 (1), 4–11.Google Scholar
  57. Zehner, R. (1977). Indicators of the quality of life in new communities. Cambridge, MA: Ballinger.Google Scholar

Copyright information

© Springer Science+Business Media New York 1997

Authors and Affiliations

  • James R. Anderson
    • 1
  • Sue Weidemann
    • 2
  1. 1.Housing Research and Development ProgramUniversity of Illinois at Urbana-ChampaignUrbanaUSA
  2. 2.BOSTI AssociatesBuffaloUSA

Personalised recommendations