Gaining Physician Acceptance

  • Nancy M. Lorenzi
  • Robert T. Riley
Part of the Health Informatics Series book series (HI)


Physicians don’t really resist the implementation of new information technology (IT) systems, do they?
  • In one hospital, the residents were so resistant to a specific new information system that they designed and wore buttons that boldly proclaimed their rejection of the system.

  • In another organization, nurses were so frustrated that the new system “bypassed” them that they complained bitterly to the administration.

  • In another hospital, the surgeons insisted that one module of the information system be disabled for fear that it would provide data for possible malpractice claims—despite their ready acknowledgment that the use of the information was improving patient care results.

  • One clinician said, “Every time they make a change, it takes me 6 months to recover!”

  • In a medical practice group, the physicians in one specialty refused to change to a new practice management system after hearing rumors that the new system might negatively affect their collections.


Physician Resistance Software Development Tool Patient Care Result Change Management Process Technical Project Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media New York 2004

Authors and Affiliations

  • Nancy M. Lorenzi
    • 1
  • Robert T. Riley
  1. 1.Informatics Center, Eskind Biomedical LibraryVanderbilt University Medical CenterNashvilleUSA

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