Aligning Process and Technology: Balancing Capability with Reality-Based Processes
The pressures on the healthcare industry continue to escalate. In addition to concerns about improving financial performance, the industry is also beleaguered by the effects of reduced reimbursements, severe staff shortages in critical areas such as nursing and pharmacy, and the ever-increasing burden of regulatory compliance. More recently, the release of two reports by the Institute of Medicine (IOM) on the state of health care in the United States cast a further pall. In 2000, the IOM’s Committee on Health Care Quality in America released dramatic figures connected to the numbers of deaths attributed annually to medical errors . A second report followed suit in 2001 calling for the creation of a new health system that would help bridge what the Institute characterized as a quality chasm in the delivery of health care. Among the imperatives cited by the report to help the industry arrive at such a system were the effective application of information technologies and the reengineering of care processes .
KeywordsBusiness Process Healthcare Industry Process Redesign Design Session Physician Leadership
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