Abstract
Healthcare providers are not meeting the needs of online consumers. Over half the U.S. population is currently online and the place they turn for health information, after their doctors, is the Internet1 (Fig. 2.1). In another survey, Internet users were almost as likely to turn to the Internet for healthcare information as they were their physician.2
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Sands, D.Z., Halamka, J.D. (2004). PatientSite: Patient-Centered Communication, Services, and Access to Information. In: Nelson, R., Ball, M.J. (eds) Consumer Informatics. Health Informatics. Springer, New York, NY. https://doi.org/10.1007/978-1-4757-3920-6_2
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DOI: https://doi.org/10.1007/978-1-4757-3920-6_2
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