Optimization-Based Integrated Manpower Management for Airlines
Manpower costs represent one of the largest single expenses in the airline industry. To remain competitive in the industry, airlines must manage their human resources in the most efficient manner and at the same time maintain a high level of customer satisfaction and operational effectiveness. Complications such as aging aircraft, new aircraft arrivals, a rapidly changing business environment, and contractual restrictions constantly force airlines to make decisions about where to place human resources and how to properly train them so that they will be qualified for their new duties. These result in the need for powerful decision support systems that provide the high data visibility required to make decisions and optimization routines to most efficiently deploy the human and physical training resources at the airlines’ disposal. For many years, OR/IT professionals have investigated the decision support systems to deal with airline manpower issues. In this chapter, we describe concepts and models for an optimization-based integrated manpower management decision support system for managing pilots and flight attendants for airlines. The integrated framework covers a broad spectrum of components including forecasting, hiring, training, training resource management, deployment, transition management, absence management, etc. Applications from the Crew ResourceSolver™ System developed by CALEB™ Technologies Corp. for Continental Airlines will be used to illustrate the various points.
Keywordsairline crew management and scheduling decision support system
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