Reengineering the Veterans Healthcare System

  • Kenneth W. Kizer
Part of the Health Informatics book series (HI)


The Veterans Health Administration (VHA) in the U.S. Department of Veterans Affairs (VA) manages the largest fully integrated healthcare system in the United States. In 1995, the VHA initiated the most radical redesign of the veterans healthcare system to occur since the system was formally established in 1946. This chapter provides an overview of the veterans healthcare system, and it describes selected aspects of the system’s re-engineering. While still a work in progress, the first 5 years of this re-engineering effort have produced dramatic improvements in quality of care, access, and service satisfaction, while simultaneously documenting a 25% reduction in per patient costs.


Veteran Administration Veteran Health Administration Full Time Equivalent Veteran Health Fiscal Year 
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© Springer Science+Business Media New York 2001

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  • Kenneth W. Kizer

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