Building the Knowledge-Enabled Organization: Beyond IT Infrastructures to IM Infostructures
Webster’s definition of the word “challenges” suggests that they require “full use of one’s abilities or resources.” Such an expenditure of time, money, personnel, and energy is a daily fact of life in the multifunctional and multiservice integrated operation of public sector health care. Much like private sector health care, the Military Health System (MHS), the Department of Defense’s healthcare system, is faced with the challenge of delivering timely, quality healthcare services at a reasonable cost in a dynamically complex environment. Success in such an environment requires matching levels of complex human and technological infrastructures. Regardless of how the MHS’s healthcare delivery operation is defined (i.e., group practice, group practice without walls, physician/ hospital management organization, or staff model HMO), the need for timely, reliable information remains a common denominator in the calculation of success. Controlling cost while enhancing the timeliness and quality of care delivered from cradle to grave is supremely important and must be objectively, not anecdotally, demonstrated.
KeywordsInformation Management Cost Containment Executive Management Chief Information Officer Clinical Informatics
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