Modeling Human Dynamics and Breakdowns — Intelligent Agents for Internet Games and Recruitment

  • Rajiv Khosla
  • Ishwar K. Sethi
  • Ernesto Damiani
Part of the The Springer International Series in Engineering and Computer Science book series (SECS, volume 582)


In the last two chapters we have looked into the application of four components of the HCVM. In this chapter we wish to demonstrate two other facets of the human-centered virtual machine, which have not been specifically looked at until now. These are the role of computer-based intermediaries (for back up support in problem solving), distributed communication in human-centered multi-agent systems and using computer-based artifacts to model breakdowns in human decision making. The role of intermediaries and distributed communication is illustrated by way of an intelligent distributed multi-agent multimedia euchre application on the net. In addition, aspects of a sales recruitment and benchmarking application are described to illustrate how computer-based artifact is used to overcome breakdowns in the sales, customer service and telesales recruitment decision making. In fact the modeling of the breakdowns is the prime motivator for the sales managers and sales personnel to use the computerized system for management of recruitment and benchmarking. The sales recruitment system described in this chapter (and developed by the first author) has been used in the industry for approximately the past three years.


Customer Service Sales Manager Behavioral Category Recruitment Activity Human Player 
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  1. R. Khosla and T. Dillon, ’An Intelligent Assistant for Improving Sales/Customer Service Performance’ - in IEEE Workshop on Customer Service and Support, San Jose, California, U.S.A, July 1992Google Scholar
  2. Khosla, R. and T. Dillon, ’A Knowledge Based Approach for Recruiting Salespersons’, Sixth Artificial Intelligence Technology Transfer Conference in Industry and Business, Monterrey, Mexico, Sept. 1993, pp. 83–9Google Scholar
  3. R. Khosla, T. Dillon and A. Parhar, ’Synthesis of Knowledge Based Methodology and Psychology for Recruitment and Training of Salespersons’, in Lecture Notes in Computer Science (LNCS), Springer-Verlag, 18th German Annual Conference on Artificial Intelligence, Saarbr“ucken, Germany, September 1994Google Scholar

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© Springer Science+Business Media New York 2000

Authors and Affiliations

  • Rajiv Khosla
  • Ishwar K. Sethi
  • Ernesto Damiani

There are no affiliations available

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