Abstract
Taking as a starting point the information given by a sample of Spanish companies which have been implementing TQM systems for several years, we analyse the processes through which the organisational changes are introduced and which include cultures, conceptual schemata and the philosophy underlying their TQM programmes. Finally, by analysing multiple correspondences, the degree of association is tested of the three variables regarded as keys in every implementation process: culture, implementing archetype and impact on the organisational structure.
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Millán, A.L., Hidalgo, F.A., Sobrino, J.R. (1998). Total Quality Management in Action: Implementing Ways in Spanish Companies. In: Zopounidis, C., Pardalos, P.M. (eds) Managing in Uncertainty: Theory and Practice. Applied Optimization, vol 19. Springer, Boston, MA. https://doi.org/10.1007/978-1-4757-2845-3_31
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DOI: https://doi.org/10.1007/978-1-4757-2845-3_31
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