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Implementation of a Performance Measurement Framework in Greek Manufacture: An Empirical Research

  • Maria Mandaraka
  • Maria Legal
Part of the Applied Optimization book series (APOP, volume 19)

Abstract

This paper presents an overview of an empirical research on performance measurement at Greek manufacturing industries. The main objective of the research was to investigate the extent to which an integrated, balanced performance measurement system is or can be implemented successfully in Greek industry. Based on the guidelines of the Nolan Norton Framework, the survey focused on four key areas of business activity: (a) customer satisfaction, (b) business processes, (c) organizational learning, and (d) financial performance. The responding companies evaluate and assess at a large extent the critical business factors, concerning the four areas mentioned above. However, some basic organizational changes are essential, so that the companies can implement successfully an integrated performance measurement system.

Keywords

Performance measurement framework Greek manufacture Empirical research 

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References

  1. Eccles, R.G. (1991), “The performance measurement manifesto”, Harvard Business Review, January-February, 117–129.Google Scholar
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Copyright information

© Springer Science+Business Media Dordrecht 1998

Authors and Affiliations

  • Maria Mandaraka
    • 1
  • Maria Legal
    • 1
  1. 1.Department of Chemical EngineeringNational Technical University of AthensGreece

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