Quality, Technology, and Global Manufacturing

  • John E. Ettlie


In spite of early contributions (Juran, 1951; Feigenbaum, 1956; Deming, 1950; Dodge, 1969), the quality movement has only been ablaze for slightly more than ten years in the United States (e.g., Crosby, 1979; Deming, 1986). Results have been mixed. Total Quality Management (TQM) has been practised since the 1980s in the US (Dean and Evans, 1994). Although quality levels have improved in selected industries such as automobiles, customer satisfaction is still higher with Japanese and European cars (Rechtin, 1994).


Market Share Firm Size Customer Satisfaction Quality Function Deployment Total Quality Management 
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Copyright information

© Springer Science+Business Media Dordrecht 1998

Authors and Affiliations

  • John E. Ettlie
    • 1
  1. 1.School of Business AdministrationUniversity of MichiganUSA

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