Technology for Consumers and Information Needs in Health Care
Healthcare information technology designed specifically for the healthcare consumer offers enormous opportunity to improve the efficiency and outcome of healthcare services. Existing healthcare information systems have developed a high level of sophistication to meet the accounting and some clinical requirements for the delivery of medical services. However, systems that deliver integrated, comprehensive interaction with the healthcare consumer are severely underdeveloped. Only recently has the importance of the healthcare consumer been appreciated. The consumer shares an equal role, along with the provider, as a critical decision maker who drives the entire healthcare enterprise. We have entered into an era of healthcare informatics that empowers consumer decision making through the use of emerging interactive and multimedia technologies. These technologies can be distributed to virtually anyone, anywhere, at anytime.
KeywordsInteractive Voice Response Healthcare Information Healthcare Delivery System Knowledge Repository Healthcare Consumer
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