Computer Assisted Communication in a Directorate of the Canadian Federal Government — A Pilot Study
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Computer Assisted Communications (CAC) has received considerable attention over the last few years. The main thrust of this attention has been studies of Computer Conferencing in a variety of environments, and studies of CAC in what Machlup1 has termed the “knowledge industry”. Some of those who have contributed to the literature are: The Institute for the Future2, which has studied the use of its own FORUM and PLANET systems in some detail; Murray Turoff, who developed the first large scale conferencing system (EMMISARI) and who is currently developing further applications of CAC3,4,5; D. W. Conrath and J. H. Bair, who have studied applications of CAC to the “knowledge worker”6,7; and the Bell Canada Business Planning Group which has used and studied the NLS system (On-Line System) developed by the Stanford Research Institute8.
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