Measuring the Dimensions of Interpersonal Communication
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One of the most recent lines of psychological research initiated at Bell Laboratories deals with the influence which various factors have on the way people communicate and interact with each other and with the development of better procedures for measuring verbal and nonverbal aspects of communication. An important long range goal of this research on the structure and dynamics of interpersonal communication is to create a knowledge base that will be useful in planning, designing, and evaluating telecommunications systems. In this regard, knowledge about the factors influencing the process and outcome of interpersonal communication may clarify the communications requirements for different purposes and for different segments of the business and residence markets. Although it is a long road from basic research in a new area to practical applications and planning, we feel that the development of a sound foundation about the nature of dyadic and group communication is likely to be a wise investment.
KeywordsMultidimensional Scaling Interpersonal Relation Interpersonal Communication Task Orientation Bell Laboratory
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