Abstract
Communication in organizations functions primarily to reduce uncertainty (Galbraith, 1973). Because of increasingly turbulent environments (Emery and Trist, 1965; Terreberry, 1968), many organizations today, be they health service delivery, legal, educational, or manufacturing, are confronted with the necessity of dealing with increased uncertainty and thus with growth in the volume and complexity of communications. Employing new communications technologies is one means of coping with this problem. This paper is concerned with identifying the appropriateness of employing interpersonal teleconferencing modes—audio, video, or computer—for that purpose.
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Shulman, A.D., Steinman, J.I. (1978). Interpersonal Teleconferencing in an Organizational Context. In: Elton, M.C.J., Lucas, W.A., Conrath, D.W. (eds) Evaluating New Telecommunications Services. Nato Conference Series, vol 6. Springer, Boston, MA. https://doi.org/10.1007/978-1-4757-0175-3_23
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DOI: https://doi.org/10.1007/978-1-4757-0175-3_23
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