Quality Control Circles: The Key to Employee Performance Improvement

Abstract

A QC Circle is the heart of a total quality program. It is a group composed of members of the normal organizational work crew and their supervisor. Membership in the Circle is purely voluntary This is probably the single, most unique feature of the program, one which is absolutely necessary, as it assures workers that this is not just “another management program.” These members are supported in their efforts by management, union officials, and the Facilitator (whose role, along with that of the Circle Leader, will be discussed later). Since it is true that voluntarism generates enthusiasm, it is likewise important that the participation of this support group also be voluntary.