Abstract
In this paper we present the SAMPO-approach for modelling and analyzing office information systems. We emphasize the collective features of office work and the role of communications in coordinating the collective efforts. The approach is based on the language action view where language is seen as a means of doing things. The approach also accepts the fact that collective work includes both harmony and conflict and tries to capture both of these features.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Auramäki, E., Lehtinen, El, and Lyytinen, K., 1988, A Speech Act Based Office Modelling Approach, ACM TOOLS, Vol. 6, No. 2, April 1988.
Austin, J., 1962, How to do Things with Words, Claredon Press, London.
Bacon, J., 1980, Conflict Management in the Systems Environment, Journal of Systems Management, February 1980.
Banerjee, J., Chou, H-T, Garza, J., Kim, W., Woelk, D., Ballou, N., and Kim, H-J, 1987, Data Model Issues for Object-Oriented Applications, ACM TOOLS, Vol. 5, No. 1, January 1987.
Borgida, A., 1985, Language Features for flexible Handling of Exceptions in Information Systems, ACM TOOLS, Vol. 10, No. 4, December 1985.
Briefs, U., Ciborra, C., and Schneider, L., eds, 1983, Systems Design For, With, and By the Users, North-Holland, Amsterdam.
Canning McNurlin, B., ed., 1986, Spotlight on Group Services, EDP Analyzer, Vol. 24, No. 11, November 1986.
Ciborra, C., 1984, Management Information Systems: A Contractual View, Beyond Productivity: Information Systems Development for Organizational Effectiveness, Bemelmans, Th. M. A., ed., Elsevier Science Publishers B. V., North-Holland.
Cohen, P., and Levesque, H., 1987, Rational Interaction as the Basis for Communication, November 24, 1987.
CSCW86, 1986, Materials of the Conference on Computer Supported Cooperative Work,Austin, Texas. Dimino, S., 1983, Corporate Politics and the System’s Process, Journal of Systems Management,September 1983.
Flores, F., and Ludlow, J., 1980, Doing and Speaking in the Office, Decision Support Systems: Issues and Challenges, Fick, G., and Sprague, R., eds., Pergamon Press, Oxford.
Hirschheim, R., 1985, Office Automation, A Social and Organizational Perspective, John Wiley and Sons. Howard, R., 1987, Design and Social Responsibility: The Political Implications of ‘Computer Supported Cooperative Work, Office: Technology and People, 3, pp. 175–187.
Jarke, M., Jelassi, M., and Shakun, M., 1987, MEDIATOR: Towards a Negotiation Support System, European Journal of Operational Research, Vol. 31, No. 3.
Kimbrough, S., 1988, “On Representation Schemes for Electronic Promising”, a paper presented at the 21st Hawaii International Conference on System Sciences, January 1988.
Koo, C., 1988, A Commitment-Based Communication Model for Distributed Office Environments, Proc. of Conf. on Office Information Systems, SIGOIS Bulletin, Vol. 9, No. 2 and 3, April and July 1988.
Lee, R., 1988, A Logic Model for Electronic Contracting, Decision Support Systems, Vol. 4, No. 1, March 1988.
Lehtinen, E., and Lyytinen, K., 1986, Action Based Model of Information Systems, Information Systems, Vol. 11, No. 3.
Lyytinen, K., and Lehtinen, K., 1984, On Information Modelling Through Illocutionary Logic, Third Scandinavian Research Seminar on Information Modelling and Data Base Management, Kangassalo, H., ed., Acta Universitatis Tamperensis, Ser. B 22.
Lyytinen, K., and Lehtinen, K., 1985, Discourse Analysis as an Information System Specification Method, Proceedings of the 7th Scandinavian Seminar on Systemeering, Sääksjärvi, M., ed., Helsinki.
Malone, T., Grant, K., Lai, K-Y, Rao, R., and Rosenblitt, D., 1987(a), Semistructured Messages are Surprisingly Useful for Computer Supported Coordination, ACM TOOLS, Vol. 5, No. 2, April 1987.
Malone, T., Grant, K., Turbak, F., Brobst, S., and Cohen, M., 1987(b), Intelligent Information-Sharing Systems, CACM, Vol. 30, No. 5, May 1987.
Malone, T., Yates J., and Benjamin, R., 1987(c), Electronic Markets and Electronic Hierarchies, CACM, Vol. 30, No. 6, June 1987.
Morgan, G., 1986, Images of Organization, SAGE Publications Inc., Beverly Hills, USA.
Olson, J. R., Conway, L., and Atkins, D., 1987, The EXPRESS Project: Research Issues in Building and Implementing a Platform for Collaborative Technologu, Proc. of the 8th ICIS Conference, DeGross, J., and Kriebel, C., eds., Pittsburgh, Pennsylvania.
Searle, J., 1969, Speech Acts - An Essay in the Philosophy of Language,Cambridge University Press. Searle, J., and Vanderveken, D., 1985, Foundations of Illocutionary Logic,Cambridge University Press. Srikanth, R., and Jarke, M., 1986, Individual Negotiation Support in Group Decision Support Systems, Proc. of IFIP WG 8.4 Working Conf. Office Systems: Methods and Tools,North-Holland.
Tsichritzis, D., Fiume, E., Gibbs, S., and Nierstrasz, 0., 1987, Knowledge Acquisition, Dissemination, and Manipulation Objects, ACM TOOLS, Vol. 5, No. 1, January 1987.
Winograd, T., and Flores, F., 1986, Understanding Computers and Cognition, A New Foundation for Design, Ablex Publishing Company, Norwood, New Jersey.
Winograd, T., 1987, A Language/Action Perspective on the Design of Cooperative Work, Report No. STANCS-87–1158, Stanford University, Department of Computer Science, May 1987.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1990 Plenum Press, New York
About this chapter
Cite this chapter
Auramäki, E. (1990). A Speech Act Based Model for Analyzing Cooperative Work in Office Information Systems. In: Zunde, P., Hocking, D. (eds) Empirical Foundations of Information and Software Science V. Springer, Boston, MA. https://doi.org/10.1007/978-1-4684-5862-6_24
Download citation
DOI: https://doi.org/10.1007/978-1-4684-5862-6_24
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4684-5864-0
Online ISBN: 978-1-4684-5862-6
eBook Packages: Springer Book Archive