Abstract
At the heart of a User-Driven Design approach to office systems is an investigation strategy. The measurement or assessment of the organization is required to identify appropriate persons to be included in the system; determine system requirements for the user group(s); provide data for a cost-benefit analysis; and secure base-line measurement for downstream evaluations.
An organization can be viewed as a system of people, within an organizational structure, using technology to do tasks. A change in any one of these elements will ripple throughout the system, impacting in some way each of the other three.
(Peter Keen, 1979)
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© 1982 Plenum Press, New York
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Tapscott, D. (1982). User Driven Design. In: Office Automation. Applications of Modern Technology in Business. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-7537-5_6
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DOI: https://doi.org/10.1007/978-1-4615-7537-5_6
Publisher Name: Springer, Boston, MA
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