Abstract
Typically, when studying the user, practitioners shoot in the dark at the illusive products, processes, activities, etc. of the office, without clear understanding of the nature of organizations and a plan for investigation.
Wittgenstein: “Whereoft one does not understand, one should not speak. “
(From Tractetuc Logica Silophicus)
Hammer: “Whereoft one does not understand, one should not automate. “
(Michael Hammer, 1981)
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References for Chapter 4
Kerlinger, F. N. Foundations of Behavioral Research. Holt, Rinehart and Winston, New York (1964).
Lawler, E. E., D. A. Nadler, and C. Cammann. Organizational Assessment: Perspectives on the Measurement of Organizational Behavior and the Quality of Working Life. John Wiley & Sons, New York (1980).
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© 1982 Plenum Press, New York
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Tapscott, D. (1982). Understanding the Office and Organization. In: Office Automation. Applications of Modern Technology in Business. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-7537-5_4
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DOI: https://doi.org/10.1007/978-1-4615-7537-5_4
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