Abstract
A queue or waiting line is formed when customers arrive at a system offering certain facilities and demand service. As examples, we may consider subscribers’ calls arriving at a telephone exchange, patients waiting in a doctor’s reception room, machines waiting to be repaired by mechanics and cars waiting at a traffic intersection. A queueing system is characterized by (1) the input, (2) queue discipline, (3) the service mechanism and (4) the cost structure. The are defined as follows.
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© 1997 Springer Science+Business Media New York
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Prabhu, N.U. (1997). Introduction. In: Foundations of Queueing Theory. International Series in Operations Research & Management Science, vol 7. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-6205-4_1
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DOI: https://doi.org/10.1007/978-1-4615-6205-4_1
Publisher Name: Springer, Boston, MA
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