Abstract
The conceptual design of most computer-based information systems reflects the design/use dualism of technology. During the development phase, part of the work-domain related knowledge is formalized and encoded in the software, making it difficult for users to reflect upon and use this knowledge. This dualism deters the interpretive flexibility of information systems. Dual Information Systems (DIS) are needed that enable and reinforce both efficient, institutionalized working and the questioning and reconstruction of computer-supported work routines.
This paper outlines a research framework for answering three research questions: (1) What is the conceptual design of DIS? (2) How can DIS be designed? (3) What kind of social processes and structures facilitate or impede the creation of DIS.
The main contributions of this paper are the conceptual design of DIS, its organization scientifc backing, and the hyperknowledge organization design that enables and is enabled by DIS. The paper also suggests ways to assess and develop further the conceptual design of DIS.
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Käkölä, T. (1997). Theoretical Foundations of Dual Information Systems. In: Wojtkowski, W.G., Wojtkowski, W., Wrycza, S., Zupančič, J. (eds) Systems Development Methods for the Next Century. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-5915-3_39
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DOI: https://doi.org/10.1007/978-1-4615-5915-3_39
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