Abstract
The role of logistics management is changing. Many companies are realizing that value for a customer can, in part, be created through logistics management (Langley and Holcomb, 1996). Customer value can be created through product availability, timeliness and consistency of delivery, ease of placing orders, and other elements of logistics service. Consequently, logistics service is becoming recognized as an essential element of customer satisfaction in a growing number of product markets today.
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Campbell, A., Clarke, L., Kleywegt, A., Savelsbergh, M. (1998). The Inventory Routing Problem. In: Crainic, T.G., Laporte, G. (eds) Fleet Management and Logistics. Centre for Research on Transportation. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-5755-5_4
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DOI: https://doi.org/10.1007/978-1-4615-5755-5_4
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