Abstract
The term “quality” can be defined in different ways and it has different meanings to different people. However, in order to achieve quality, it is inevitable to have a definition for quality that will reflect the customer’s needs and expectations. This book focuses on the definition and concept of quality advocated by Taguchi. Taguchi’s approach to quality differs from that of other world-leading quality gurus such as Juran[1] Deming [2] Crosby [3] and Feigenbaum [4]. Taguchi foucuses more on the engineering aspects of quality rather than on management philosophy. He provides a method of achieving robustness (i.e. making insensitive to external variations) for products and processes, which is the key element for any organization to stay competitive in the world market.
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Antony, J., Kaye, M. (2000). The Taguchi Approach to Quality Improvement. In: Experimental Quality. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-5293-2_2
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DOI: https://doi.org/10.1007/978-1-4615-5293-2_2
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