Abstract
Strategic quality planning (SQP) is a relatively new term and as is common with new terms, there are a plethora of definitions depending on the perspective from which it is viewed. The perspective presented in this chapter is that of strategic quality planning as an integral part of the overall strategic planning process. The definitions of strategic planning and SQP presented here are meant to reinforce the integrative or the systemic view of management and at the same time, de-emphasize the cubby-hole or stove-pipe view of management.
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Srinidhi, B. (1998). Strategic quality planning. In: Handbook of Total Quality Management. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-5281-9_3
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DOI: https://doi.org/10.1007/978-1-4615-5281-9_3
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