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Modeling Rules for Quality-Oriented Design of Business Processes

  • Kai Mertins
  • Roland Jochem

Abstract

The use of methods to model business processes or certain parts or aspects of companies (e.g., quality management) in light of an increase in the complexity of planning tasks is almost compelling. Models contribute decisively to the control of tasks and efficient and optimal results. The necessity of modeling is based on the increasing communication requirements of management, corporate planning, supporting and concerned areas. This requirement can be fulfilled by models that serve as a common basis for discussions. The purposive and efficient application of modeling methods is usually only possible if the participants have a wide range of experience with the used methods.

Keywords

Business Process Quality Management Object Class Control Circuit Quality Function Deployment 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media New York 1999

Authors and Affiliations

  • Kai Mertins
    • 1
  • Roland Jochem
    • 1
  1. 1.Fraunhofer Institute IPK BerlinGermany

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