Abstract
This chapter has the following aims. First, to show that a pattern of innovation in a number of service sectors can be conceptualised within a slightly modified version of Chandler’s’ scale and Scope’ framework. The second aim is to show how twentieth century service firms that process and authenticate information differ from manufacturing firms in the nineteenth century that processed physical materials. Processing information rather than physical materials reduces the dependence on manufacturing technology and therefore increases the emphasis within the Chandlerian framework on issues of control.
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Nightingale, P., Poll, R. (2000). Innovation in Services: The Dynamics of Control Systems in Investment Banking. In: Metcalfe, J.S., Miles, I. (eds) Innovation Systems in the Service Economy. Economics of Science, Technology and Innovation, vol 18. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-4425-8_12
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DOI: https://doi.org/10.1007/978-1-4615-4425-8_12
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