Abstract
It has often been remarked that services are relatively neglected in research, especially given that they constitute the lion’s share of the economy and their centrality to job creation. Partly, this neglect relates to an assumption that services are not really driving the economy. In particular, services are often viewed as less innovative. Recently, such a view is in the process of being overturned with, as this volume testifies, a mini-boom of interest in innovation in services. Most of the attention has fallen onto two sorts of services, in which innovation seems likely to be more prominent. These are scale intensive or branch-network informational services (especially the ‘FIRE’ group of services represented by financial, insurance and real estate services) and especially ‘knowledge-intensive business services’ (KIBS) such as professional consultancy and design or software services (Soete and Miozzi, 1989). Some services such as telecommunications are in both categories.
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Ducatel, K. (2000). Information Technologies in Non-Knowledge Services: Innovations on the Margin?. In: Metcalfe, J.S., Miles, I. (eds) Innovation Systems in the Service Economy. Economics of Science, Technology and Innovation, vol 18. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-4425-8_11
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DOI: https://doi.org/10.1007/978-1-4615-4425-8_11
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