The Need for Tool Support for Soft Systems

Abstract

The arguments for the soft systems approach in developing information systems are well known and documented (see, for example, Checkland, 1981 and Checkland & Scholes, 1990). The proponents of this approach argue that a better understanding of complex problem situations is more likely to result using this approach than with the more simplistic structured or data orientated approaches commonly in use. But we are left with the following dilemma: most information systems development methods are reductionist but pragmatic; the soft systems approach, on the other hand, takes account of complexity but is difficult to use. Another reason for the adoption of conventional methods lies in the many support tools which make developing information systems using conventional methods easier. There are few tools supporting the soft systems approach.