Abstract
Quality has become the mantra for enterprise viability and success. What is quality? How has our view and practice of quality changed? We describe the change in quality perspective and thinking that has taken place in our society and from this suggest some methodological and managerial (applied) research directions.
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© 1993 Springer Science+Business Media New York
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Moskowitz, H. (1993). Competing Through Quality: Perspectives and Research Directions. In: Sarin, R.K. (eds) Perspectives in Operations Management. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-3166-1_4
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DOI: https://doi.org/10.1007/978-1-4615-3166-1_4
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