Abstract
In the ‘good old days’ much of industry operated on the basis that production was the be-all and end-all of the manufacturing function and the objective was to produce the required volume of product at the lowest possible cost. The production team consisted of Producers and Quality Controllers, both reporting to the same manager, and the name of the game was for the Producers to get as much product past the Quality Controllers as possible. Processes consisted of a series of unit operations, at the end of each of which was a ‘gate’ manned by the Quality Controllers. Producers produced, Quality Controllers tested, and disputes were taken to the Production Manager who tended to err on the side of volume. Piles of ‘work in progress’ to be reworked were taken for granted and the concept of quality costs was yet to be fully developed. A Chief Chemist’s duties were to provide specialist laboratory services and ensure that test methods used by Quality Controllers were appropriate and being used correctly.
Keywords
- International Standard Organization
- Quality Management System
- Production Team
- Quality Controller
- Quality Cost
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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© 1997 Andrew Bolton
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Bolton, A. (1997). Quality management principles — why BS EN ISO 9001?. In: Quality Management Systems for the Food Industry. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-2189-1_2
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DOI: https://doi.org/10.1007/978-1-4615-2189-1_2
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4613-5917-3
Online ISBN: 978-1-4615-2189-1
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