Abstract
This chapter discusses business process modeling by combining two approaches: one is the DEMO methodology (Dynamic Essential Modeling of Organizations), and the other one is Organizational Semiotics. According to DEMO, when engaged in communication, the participants are trying to influence each other’s behavior, in other words, an act of saying is an act of doing. The DEMO methodology consists of several model types, each expressed in a specific diagram. They collectively provide the necessary knowledge for business process redesign and information systems development. In this chapter the interaction model and the business process model of DEMO are presented in detail. It appears that two semiotic methods- Semantic Analysis Method (SAM) and Norm Analysis Method (NAM) — are useful for extending the DEMO to enhance its clarity and ability of handling rules controlling the events and workflow.
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Barjis, J., Dietz, J.L.G., Liu, K. (2001). Combining the DEMO Methodology with Semiotic Methods in Business Process Modeling. In: Liu, K., Clarke, R.J., Andersen, P.B., Stamper, R.K. (eds) Information, Organisation and Technology. Information and Organisation Design Series, vol 1. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-1655-2_8
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DOI: https://doi.org/10.1007/978-1-4615-1655-2_8
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