Total Quality data Management (TQdM)
This chapter provides a description of the TQdM®methodology for information quality improvement. It defines what information quality is, why it is essential to the survival of organizations in the Information Age. It describes the processes required to assess and improve information quality in order to achieve business performance excellence. It describes a process for implementing culture change required to achieve a sustainable environment of continuous information quality.
Total Quality data Management (TQdM®) is not aprogramand it is not simply aprocessof data measurement or data cleansing. TQdM is a cultural transformation required to achieve sustainable business performance excellence. This chapter describes the processes of TQdM, including assessment, cleansing (corrective maintenance), process improvement (preventive maintenance using the PDCA (Plan-Do-Check-Act) Cycle) and culture transformation as defined in English (1999).
TQdM is a registered trademark of INFORMATION IMPACT International, Inc.
KeywordsBusiness Process Customer Satisfaction Information Quality Process Improvement Data Warehouse
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