Total Quality data Management (TQdM)

Methodology for Information Quality Improvement
  • Larry P. English
Part of the Advances in Database Systems book series (ADBS, volume 25)


This chapter provides a description of the TQdM®methodology for information quality improvement. It defines what information quality is, why it is essential to the survival of organizations in the Information Age. It describes the processes required to assess and improve information quality in order to achieve business performance excellence. It describes a process for implementing culture change required to achieve a sustainable environment of continuous information quality.

Total Quality data Management (TQdM®) is not aprogramand it is not simply aprocessof data measurement or data cleansing. TQdM is a cultural transformation required to achieve sustainable business performance excellence. This chapter describes the processes of TQdM, including assessment, cleansing (corrective maintenance), process improvement (preventive maintenance using the PDCA (Plan-Do-Check-Act) Cycle) and culture transformation as defined in English (1999).

TQdM is a registered trademark of INFORMATION IMPACT International, Inc.


Business Process Customer Satisfaction Information Quality Process Improvement Data Warehouse 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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  1. Crosby, P.Quality Is FreeNew York: Penguin Group, 1979 p. 1.Google Scholar
  2. English, L.P. Data Quality: Meeting Customer Needs, DM Review, West Allis, WI: Powell Publishing (Now Brookfield, WI: Faulkner & Gray Pub.), November, 1996; 6(10):46.Google Scholar
  3. English, L.P.Improving Data Warehouse and Business Information QualityNew York, NY: John Wiley & Sons, 1999Google Scholar

Copyright information

© Springer Science+Business Media New York 2002

Authors and Affiliations

  • Larry P. English

There are no affiliations available

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