Abstract
In the last few years the Internet has had an enormous impact on businesses and consumers. Figure1.1 shows a comparison of adoption time of Internet as compared with other technologies like personal computer, radio and television. It has taken only four years for the number of Internet users to grow to 50 million compared to sixteen years for personal computer users and thirty-eight years for the radio. The brick-and-mortar companies have had to adapt not only with the pace of the technological change but also the disruptive affect of the Internet enabled e-commerce and e-business technologies. E-commerce and e-business have changed the way people live their lives and the way businesses operate. Many brick-and-mortar companies are still coming to terms with the pace of technological change and recognizing the true competitive advantage of e-business. However, given the technology-enabled nature of e-business, the e-business applications run a similar or higher risk than traditional business applications of being driven by technology-centeredness rather than human-centeredness or customer-centeredness. The stakes are higher than in traditional business applications because organizations embarking on e-commerce and e-business have been forced to look at ways to model customer or user’s expectations from their businesses more explicitly as compared to the conventional business models in traditional commerce.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Clancey WJ. (1989). “The Knowledge Level Reconsidered: Modeling How Systems Interact” in Machine Learning 4, pp 285–92.
Clancey, W.J. (1993) “Situated Action: A Neuropsychological Interpretation (Response to Vera and Simon)” in Cognitive Science, 17, 87–116.
Flanagan, J. ,Huang, T et al. (1997). “Human-Centered Systems: Information, Interactivity, and Intelligence,” Final report NSF Workshop on Human-Centered Systems, February.
Norman, D. A. (1993). Things That Make Us Smart. Reading: Addison-Wesley
Norman, D. A. (1988). The Psychology of Everyday Things. Basic Books: New York
Norman, D. A. (1998). The Invisible Computer, Massachusetts: MIT Press.
Norris, G. et. al., (2000), E-Business and ERP: transforming the enterprise, New York Chichester: John Wiley
NSF Workshop on Human-Centered Systems, February 1997. Final report.
Flanagan, J.,Huang, T et al. (1997). Human-Centered Systems: Information, Interactivity, and Intelligence.
Perrow, C, Normal accidents: living with high-risk technologies. 1984, NY: Basic Books.
Preece, J., et al (1997), Human-Computer Interaction, Massachusetts: Addison-Wesley Pub.
Sarter, N., Woods, D.D. and Billings, C. (1997), “Automation Surprises,” in G. Slavendy, (ed.), Handbook of Human Factors/Ergonomics, second edition, Wiley
Takagi, H.K.(2002) “Humanization of Computational Intelligence,” Plenary Speech in IEEE world Congress On Computational Intelligence, Hawaii, May 2002.
Takagi, H.K. (2001) “Interactive Evolutionary Computation: Fusion of the Capabilities of EC Optimization and Human Evaluation,” Proceedings of the IEEE, vol. 89, No. 9, September 2001, pp. 1275–96.
Zhang, J., Norman, D. A. (1994), “Distributed Cognitive Tasks”, Cognitive Science, pp. 84–120
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer Science+Business Media New York
About this chapter
Cite this chapter
Khosla, R., Damiani, E., Grosky, W. (2003). Why Human-Centered e-Business?. In: Human-Centered e-Business. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-0445-0_1
Download citation
DOI: https://doi.org/10.1007/978-1-4615-0445-0_1
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4613-5080-4
Online ISBN: 978-1-4615-0445-0
eBook Packages: Springer Book Archive