Priorities are often used in queueing systems as a mechanism for service allocation. By carefully selecting an appropriate system of priorities, both social welfare and profits can be increased.1 This chapter also considers models where customers purchase priority. The rationale behind purchasing priority is twofold: priority enables overtaking ordinary customers who are present upon arrival, and it avoids being overtaken by later-to-arrive priority customers. The latter reason means that as more customers purchase priority, the more inclined an individual should be to do so himself in any given state. In other words, this is an FTC situation.


Arrival Rate Pure Strategy Busy Period Priority Level Priority Class 
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Copyright information

© Springer Science+Business Media New York 2003

Authors and Affiliations

  • Refael Hassin
    • 1
  • Moshe Haviv
    • 2
    • 3
  1. 1.Department of Statistics and Operations ResearchTel Aviv UniversityTel AvivIsrael
  2. 2.Department of StatisticsThe Hebrew UniversityJerusalemIsrael
  3. 3.Econometrics and Business StatisticsThe University of SydneySydneyAustralia

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