Maintaining Knowledge

  • Herwig Rollett

Abstract

One of the important lessons learned in chapter 3 has been that there is a need for ongoing maintenance of knowledge. This chapter discusses that process in more detail. First, the requirements for knowledge maintenance are clarified by considering the various business drivers which make this process necessary in the first place. After that, the different kinds of knowledge that have to be maintained are identified. A description of actions to be taken in order to maintain that knowledge follows. Finally, the question of who should be responsible for maintaining knowledge is considered.

Keywords

Marketing 

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Copyright information

© Springer Science+Business Media New York 2003

Authors and Affiliations

  • Herwig Rollett

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