Abstract
The knowledge gathered by an organization throughout its activity is too valuable an asset to be kept volatile, always dependent on those who produced it. Organizational knowledge also tends to be tacit, and distributed, so only a small part of it is likely to be acquired and retained. This chapter describes a number of techniques and tools for capturing this kind of knowledge, applied to a particular research project organization. These techniques cover the design of versatile information collection templates and ways of collecting information from members of the organization. Another important aim is to make such information available internally to the organization, as well as externally to the world. The collection and dissemination of organizational knowledge is realized through Web systems. The Web is also used to link the (distributed) set of tools into an integrated system, allowing some of these tools to communicate automatically. Important issues such as security and ease of maintenance are also addressed.
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Jorge, A. et al. (2003). Internet Support to Collaboration. In: Mladenić, D., Lavrač, N., Bohanec, M., Moyle, S. (eds) Data Mining and Decision Support. The Springer International Series in Engineering and Computer Science, vol 745. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-0286-9_21
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DOI: https://doi.org/10.1007/978-1-4615-0286-9_21
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