Abstract
Postal reform has included privatization, liberalization, and deregulation, with as many variations as countries. Since postal administrations are at different stages of their reform process, exact comparisons are not possible. It is possible, however, to identify emerging trends in postal reform with the most obvious conclusion being: “One size does not fit all.”
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Elcano, M.S., Bizzotto, A., Lyons, W.A. (2002). Is the Customer Always Right?. In: Crew, M.A., Kleindorfer, P.R. (eds) Postal and Delivery Services. Topics in Regulatory Economics and Policy Series, vol 44. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-0233-3_10
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DOI: https://doi.org/10.1007/978-1-4615-0233-3_10
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